COVID-19 Update: March 23, 2020

Date:  03/23/2020

Subject:  Coronavirus (Covid-19) Update

To:  Residents, Families, and Staff:

Today, Governor Holcomb issued a “stay at home” Executive Order effective statewide.  He also stated, “The next two weeks are critical if we are to slow the spread of COVID-19, and we must slow the spread.  You must be part of the solution, not the problem.”  This means traveling outside of your home for tasks essential to the health and safety of family and pets ONLY.  We must stop the spread of Coronavirus (COVID-19).  The infection rate and death rate continues to climb in the state and country.  The virus is present in Delaware County.

As we know, those persons over 60 years old are of greatest risk to this deadly virus. That is why we MUST STRONGLY DISCOURAGE all Residents from leaving the building for any reason.  That includes meeting your loved ones in the parking lot or car; going for a drive with them; or going out for anything other than what is absolutely necessary; i.e. essential medical appointments.

At this time, a Voluntary Leave of Absence (VLOA) is also STRONGLY DISCOURAGED for any length of time.  If you chose to take a VLOA, and the facility or Medical Director feels that you would pose a threat to the community upon returning, we would have the authority to discharge immediately without a 30 day Transfer/Discharge Notification.  If Westminster permits you to return to the facility after a VLOA, you will be required to follow isolation and containment protocols. These are measures that Westminster Village are required to take. Your health and safety, and the health and safety of your neighbors, fellow residents, and our staff is of utmost importance to us.  We hope that you will heed this guidance to protect yourself and others during this critical time.

In these uncertain times, we are having to make difficult decisions regarding health and safety.  At this time, we ask that you take a heartfelt look, and make certain that your affairs are in order, and that your wishes and decisions are known to your family and the facility.  Per Delaware County Coroner directions, we have been asked to remind residents to choose their funeral home and to be proactive in the event a serious situation occurs, i.e. an untimely passing.  The process of handling the passing of a resident has been placed under stringent protocol and final decisions must be made.


Effective March 24th, 2020 only end of life/Hospice families; Visiting Health Care Professionals (Physicians; lab; x-ray) and Employees will be allowed to enter the building.  Due to these visitation restrictions, if you or your loved one is currently receiving assistive services that family members or others from outside the building are providing, we ask that you alert the nurse on your unit so that we may perform these tasks.  If you feel that you have an essential medical appointment, it is imperative that you contact that office to verify your appointment prior to leaving the building.  We are enclosing our family circle around Westminster in an attempt to protect those that we care for and serve.

We thank you for your trust in Westminster Village and hope that you know we are doing everything that we can to continue life as normally as possible within the guidelines set forth to us by our governing bodies.  We will continue to monitor and keep you informed of the ever changing directives.  We thank you for your anticipated cooperation during this period.

The Administration, Supervisors, and Management Staff


Life in Balance



5801 W. Bethel Avenue, Muncie IN 47304 – P: 765-288-2155 – F: 765-284-0336


Westminster Village Resident Protocols d/t Coronavirus

March 18, 2020

Westminster Village Resident Protocols d/t Coronavirus

Knowing that the news about the spread of this particular virus is concerning for all of us, this letter will state the procedures we will follow at this time to address our priority of maintaining the health, wellness, and safety of the residents of WVM regarding the Coronavirus (COVID-19).

Based on federal guidance, the following will apply:

  • All residents will need to have a Coronavirus Screening Form completed. If the resident remains in the facility, a “one-time” screen form is sufficient.
  • If a resident leaves Westminster property for any reason, they will need to have a Coronavirus Screening Form filled out each time they return to the building. Temperature and respiratory status must be obtained and documented on the screening form. They will be monitored for fever, cough, shortness of breath and sore throat.
  • Transportation will be provided for Medically Essential Appointments ONLY
  • The resident will be returned to the front main entrance
  • A Coronavirus Screening Form will need to be filled out upon returning to the facility
  • Residents are to eat in their room unless they need assistance. Residents needing assistance may eat on the unit in the lobby with separation between them. The recommended social distancing is six feet. An effort will be made to have our residents be social distanced from each other during meals.
  • In an effort to maintain the resident’s social and mental health needs, they will be allowed to play Dominos, with one other resident at a table in the lobby of a unit if they so choose.
  • The resident needs to have proper hand hygiene and the table needs to be wiped down with acceptable wipes before play begins.
  • The dominos and the container need to be individually wiped down after play is over.
  • Ambulance and mortuary may use the doors connected to the units.
  • Any resident coming into the facility via stretcher and coming directly to the unit will need a Coronavirus Screening Form filled out each time of reentering the building.
  • Blank Forms will be placed on the units where this is a routine occurrence,

Example: Going out for dialysis.

  • HC residents are to remain in the HC.
  • Residential residents discouraged from coming to the HC.
  • A resident’s mate would be allowed to come from the residential side to the HC side.


The Administration, Supervisors and Management Staff

Ideas for Staying Socially Connected – at a Distance

To:             Residents

From:        Activities

The White House on Monday issued guidelines and guidance for Americans to follow to help slow the spread of the Coronavirus.  President Trump urged all older Americans to stay home, while people of all ages should avoid crowds and eating out at restaurants.  In seniors and people with existing health problems, the virus can cause severe illness, including pneumonia.  Americans also should not gather in groups; discretionary travel and social visits should be avoided.  Westminster Village strives to provide safety and security and health and wellbeing of the residents and staff we serve.

We are recommending several ways to reduce your exposure:

  • Wash your hands often.
  • Keep space between you and anyone who is sick.
  • Avoid crowds.
  • Limit your time in public.
  • Keep your distance from others.
  • Stay home as much as possible.

“Social Distancing” is the new phrase.  Social distancing does not mean social isolation and should not force you to be alone.  During this time of social distancing, here are some ways to stay socially connected:

  1. Learn new technology – FaceTime, Skype, Facebook, Twitter, Snapchat and lots more. Please contact the Activity Department if you need assistance.
  2. Stay active in your apartment – Activities will have an exercise video on Channel 5 for you to follow. Also, many organizations rely on volunteers to make phone calls.
  3. Go on a news diet – Stay informed but don’t get locked into endlessly watching news channels that could cause needless anxiety. Watch a news update in the morning, then check in again at night.  Don’t stay with it all evening—30 minutes or an hour is plenty.
  4. Reach out to family and friends – Stay in touch with the people close to you, especially those who are social distancing too. Create “buddy” systems” to make sure hard-to-reach people stay connected.  This can be done through your church, social group or neighborhood.  Call and check in on your friends and relatives.  Such thoughtfulness is always greatly appreciated.

Other things you might want to consider doing during this time:

  • Read a good book. Visit the Library or the Paperback Exchange on the 2nd floor or every lobby has book cases filled with books as well.
  • Watch a movie—Activities will have movies available on Channel 5 if you are on the Westminster TV package—listen for announcements.
  • Exercise in your apartment-Activities will have exercise videos on Channel 5 if you are on the Westminster TV package-listen for announcements.
  • Work a jigsaw puzzle. (Every lobby has puzzles in the bottom drawer of the book cases)
  • Work on crosswords or Sudoko puzzles.
  • Color or paint.
  • Do a hobby or craft that could be displayed in the art gallery at a later date.
  • Listen to your favorite music and sing along.
  • Listed to an audiobook–there are some in the Paperback Exchange on the 2nd Floor South Wing.
  • Listen to a Podcast.
  • Record your memories.
  • Organize recipes into a family cookbook.
  • Reminisce and organize photos.
  • Journal your thoughts.
  • As weather permits, take a walk outside—be careful, the swans are nesting with two eggs currently!

The Activity Department is here to help as well!!!  Please contact them if you need anything.

New Windsor and Jewel Box Dining Procedures

To: Residents
From: Tony Elder, Food Services Director

Effective 3-19-2020, Westminster Village will follow guidance distributed by both by the CDC and CMS related to communal dining.

The directive given was to restrict organized communal gatherings to not exceed 10 people. This will have a direct impact on the meals served out of the Windsor and Jewel Box Dining Rooms.

At this time, Westminster Village will be closing both the Windsor and Jewel Box Dining Rooms until further notice. The updated recommended CDC guideline is to provide meal carry out service. The procedure will take place in the Legacy Commons Event Hall.

We are recommending that residents practice social distancing recommendations and stagger arrival times to Legacy Commons. We are asking residents to come to the designated entrance in Legacy Commons and wait for the Hostess to welcome you in. We will be allowing no more than 8 residents to enter and be seated (6 feet apart) and a server will take your order. The server will then process your meal tray and return to you (you will remain seated) with your meal. You will then leave via the designated exit to return to your room only. At that time, the Hostess will allow another resident in.

To encourage a staggering of residents for each meal, we will be expanding the meal service hours to the following:

Breakfast: 7:30-9:30am
Lunch: 11:30am-1:30pm
Dinner (one continuous serving): 4:30-6:30pm

We will offer to those residents needing to have their meal delivered the option of filling out a menu located at the Hostess podium. However, meals delivered to rooms may be subject to extended wait times, but will be processed efficiently. There will be no charge to those residents who require apartment delivery.

Again we thank you for your continued cooperation as we navigate this difficult time.

COVID-19 Update: March 18, 2020

March 18, 2020

Dear Staff, Residents and Families,

We continue to follow CMS, ISDH and the Delaware County Department of Health’s guidelines in regards to procedures in place to prevent the spread of the Coronavirus.  We apologize for any inconvenience.  However, we are diligently making every effort to protect the residents and staff of Westminster Village.

We appreciate everyone’s cooperation with all of the temporary changes that must occur to provide the best possible care that can be provided.

Once again, it is very heartfelt from our Administration and Management that we truly appreciate our employee’s loyalty and dedication to providing quality care—Thank You.

Please check our website or FaceBook for any further updates.


The Administration, Supervisors and Management Team

Westminster Village Resident Update Regarding the Coronavirus

At this time, we HIGHLY recommend that you not leave Westminster Village premises.  The more contact you have outside of the building, the more likely you are to contract the Coronavirus.  Due to the highly contagious nature of this virus, we are implementing new procedures in an attempt to protect all residents and staff.  If you do leave, you may NOT enter the building with your key through your respective doors; you MUST re-enter the building through the MAIN ENTRANCE.

A Coronavirus Screening Form will need to be completed.  If you remain in the facility, a “one-time” screen form is sufficient-(more information to follow); with self-monitoring and staff monitoring of your health status, but if you choose to leave the premises for any reason, a new screening form will need to be completed each time.  Temperature and respiratory status must be obtained and documented on the screening form provided.  We will be monitoring for fever, cough, shortness of breath and sore throat.  Please self-monitor your health status on a daily basis; update your nurse or physician with any concerns or changes.

*We are providing transportation for Medically Essential Appointments ONLY.

*We are no longer participating in group dining service.  Separate instructions will be given for this process that is expected to begin on Thursday, March 19th.

*There are no organized group activities provided at this time.

*It is not recommended that visits be made to the Health Center for your protection as well as theirs.

*If you have a paid (essential) caregiver that has been approved by Administration to

be in the building, they must not travel and visit throughout the building unnecessarily.

*If your laundry is processed outside of the building, a system has been put into place.  You will be contacted individually related to this process.

*Our community Chaplain will not be available.  He will be on a leave of absence.

*Wellness Checks are available in the Supportive Care Office that includes a temperature check.

*All residents must be proactive in social distancing of at least 6 feet as well as proper hand hygiene at all times.

We know that these are challenging times for everyone, so we again encourage you to utilize other forms of communication such as phone calls, video chat, e-mail or social media to share with your loved ones.  Activities will be attempting to assist you with this process.  Please know that your health, wellbeing and safety are of upmost importance to Westminster Village.  We will continue to make changes to procedures as advised by CMS and the Indiana State Department of Health, and update all Residents/Families and Staff of such.  We encourage you to visit our website at, our Facebook page or call 765-288-2155 with any concerns or questions that you may have.

We wish you health and happiness!

The Administration, Supervisors and Management Staff

COVID-19 Update: March 16, 2020

March 16, 2020

Dear Resident, Family and Staff,

Due to the State and Federal updates of the Coronavirus given by President Trump and Governor Holcomb today, we anticipate further guidance from CMS. Please be aware that visitation is still restricted at this time. No Visitors.

Due to the directive of no social gatherings, we have been directed to alter our dining practices and our group activity schedules, both internal and external. There will be more information to follow as the guidelines are finalized.

If you are responsible for your loved ones laundry, you will be contacted about the process we will be implementing tomorrow.

We currently are establishing various forms of communications, such as video chats, phone calls and texting to keep you in contact with your loved ones.

It is imperative that you follow all of the guidelines of the President, the Governor and CMS.

Again, thank you for your anticipated cooperation. These guidelines are set to protect the overall wellbeing of your loved ones health and that of the staff. This is a priority very close to our heart. Please check our website at or our FaceBook page.


The Administration, Supervisors and Management Staff

COVID-19 Update: March 13, 2020

March 13, 2020

Dear Resident, Family and Staff:

As you have heard in the news, the Coronavirus (COVID-19) has been identified as positive in Indiana by the Indiana State Department of Health (ISDH).  We do not currently have any known cases of COVID-19 at our community or county.  Please know that maintaining the health, wellness, and safety of the residents and staff is our number one priority. We are taking steps now to prevent this illness and be prepared to respond quickly and effectively should it impact someone in our setting.

Effective immediately, Westminster Village Muncie will restrict visitation to our community as recommended by the Centers for Medicare & Medicaid Services (CMS).  For the health and safety of all residents and staff, at this time no individual, regardless of reason, will be allowed to enter our community except under certain and very specific circumstances, such as end-of-life situations or when essential for a residents’ emotional well-being and care.

Based on federal guidance, no visitor and/or staff will be permitted into our community who meets any of the following criteria:

  • Signs or symptoms of a respiratory infection, such as fever, cough, shortness of breath, or sore throat.
  • In the last 14 days, has had contact with someone with a confirmed diagnosis of COVID19, or under investigation for COVID-19, or are ill with respiratory illness.
  • International travel within the last 14 days to countries with sustained community transmission. For updated information on affected countries visit:
  • Resides in a community where community-based spread of COVID-19 is occurring.

Please know that the news about the spread of this particular virus is concerning for all of us. We understand that communication with your loved ones is incredibly important and encourage you to communicate with them in other ways such as the telephone, video chat, e-mail, or social media.  Families may also consider sending cards or flowers.

In addition to restricting visitation to prevent the illness in our community, we are also focused on infection control best practices with residents and staff.  Staff have been trained on the symptoms of the Coronavirus (COVID-19), CDC recommended infection prevention techniques, and have clear protocols for staff to stay home and not come to work if they are ill or symptomatic.  Remember that you are a key partner in keeping yourself and others healthy—wash your hands often; avoid touching your eyes, nose, and mouth; cover your cough or sneeze with a tissue and throw it away; clean surfaces frequently; notify nursing personnel or your supervisor if you feel ill.

We continue to monitor information and guidance from the ISDH, CMS and CDC and are working with our medical director, local public health and emergency preparedness officials to prevent the illness and strengthen our preparation during this time.

We appreciate your cooperation with our commitment to the health of residents and staff during this time.  We apologize in advance for any inconvenience this may cause, however safety is our number one priority and believe this is in the best interest of the residents.  We encourage you to visit our website at or our Facebook page to stay informed and receive updated information.  In the meantime, please do not hesitate to contact us at any time with questions or concerns you may have.

Dale E. Lindley, HFA – President
Mary Jo Crutcher, HFA – Vice President
Jennifer L. Peterson, RN – DON
Mike Dobbs – Physical Plant Director

COVID-19 Update: March 11, 2020

March 11, 2020

Dear Residents, Families and Staff,

As a highly regarded member of our Westminster Village Family, we first and foremost thank you for entrusting us with your loved ones care. We continue to monitor the concerns related to Coronavirus (COVID-10). The safety/security and health/wellbeing of our residents and staff are of upmost importance.

We continue to stay current with the CDC (Center for Disease Control); CMS (Center for Medicare and Medicaid Services); ISDH (Indiana State Department of Health); and other reliable forms of information.

At this time, the facility has implemented heightened surveillance activities for coronavirus illness during this period of potential transmission in the community. At this time, we are asking that visitation be deterred, or is discourages, until directives from our governing agencies release new guidance. Again, if visitation can be delayed/deterred or discourages, that is the best option.  However, if you choose to visit:

  • All visitors will need to enter through the main entrance. All other entrances will be closed.
  • You will be required to complete a health “screening form”, if there are any noted concerns, you will be denied entrance into the facility.
  • You may be asked to participate in a wellness assessment – (temperature check; respiratory assessment, etc.).
  • Upon approval to enter, you will be given a “Wellness” sticker to wear throughout your visit.
  • We ask that you only visit “one” resident; and limit your activity throughout the building.

Please note that these surveillance activities are meant to be proactive/protective, and as a preventative means for the residents and staff that we serve and that these guidelines could change, or be altered at any given time.

We ask that you utilize alternative means of communication with your loved ones. Some examples of such are: phone calls, cards, texts and forms of video communication. Westminster Village will continue to update via our webpage, Facebook, our GroupCast alert system and any other form of communication that is felt reliable to distribute the every-changing information related to Coronavirus (COVID-19).

We ask again that you continue to practice proper hand hygiene, practice respiratory etiquette, avoid touching your face, eyes, nose and mouth, practice good social etiquette, and notify your medical providers if you are ill or have signs and symptoms of illness.

Westminster Village will continue to monitor and keep you informed as the situation progresses. We thank you for your anticipated cooperation to keep our residents and staff safe during this every-changing time period.

Know the facts about coronavirus disease 1019 (COVID-19) and help stop the spread of rumors.

The Administration and Supervisory Management of Westminster Village

COVID-19 Update: March 10th, 2020

March 10th, 2020

Dear Residents, Families and Staff

We wanted to update you on our Coronavirus planning and share what we are doing to keep our Westminster Family (Residents, Families and Staff) safe and informed.

Our emergency pandemic plan is in place.  We are working to make sure we have the current information and resources to address this new viral infection.  All departments are involved in the Emergency Planning Committee.  We are in communication with CDC (Center for Disease Control); ISDH (Indiana State Department of Health); DCHD (Delaware County Health Department) and with our Trade Association, Leading Age Indiana, to gather the most up to date information.

The most effective way to minimize the impact of Coronavirus is to implement known infection control prevention practices and strategies including:


  • Practice Proper Hand Hygiene-Washing hands with soap and water for at least 20 seconds.
  • Practice Respiratory Etiquette-Cover your coughs and sneezes with a tissue; and throw used tissues away in the trash. Again, wash your hands.
  • Don’t touch your face, eyes, nose and mouth-This is the easiest way for germs to enter your body.
  • Clean high-touch surfaces every day- Doorknobs, tabletops, phones, toilets, computers and bedside tables.
  • Maintain social distances of a few feet around people who show symptoms.
  • Encourage your family and friends NOT to visit if they are ill.
  • Avoid sharing household items- Dishes, drinking glasses, silverware, towels or bedding with other people.
  • Notify a Nurse and/or Medical Doctor if you show signs or symptoms of a respiratory infection such as: FEVER, COUGH, or SHORTNESS OF BREATH.

Stay healthy and safe. Stop Germs! Wash Your Hands!

Stop the Spread of Germs!

Stay Informed!  At times like these, it’s important that you utilize trusted sources of information.  We will continue to monitor and keep you informed as the situation progresses.  We thank you for your anticipated cooperation during this time period.

Dale Lindley HFA, President                   Mary Jo Crutcher HFA, Vice President

Jennifer Peterson RN, DON                     Mike Dobbs, Physical Plant Director